Red Goose Design and Media Refund Policy
Effective Date: October 4, 2023
At Red Goose Design and Media, we are committed to providing our customers with high-quality products and services. We want you to be completely satisfied with your purchase, but we also understand that circumstances may arise where a refund is necessary. Please review our refund policy below for a clear understanding of our refund process.
1. Eligibility for Refund:
a. Design and Media Services: Refunds for design and media services will be considered on a case-by-case basis. We do not typically provide refunds for services unless there is an act of God or dire circumstances. If you believe your situation warrants a refund, please contact us at the phone number or email address provided below, and we will review your request.
b. Digital Products: Refunds for digital products (e.g., downloadable templates, graphics, or other digital assets) will be issued only in the following situations:
- i. If there is a technical issue or defect that prevents you from using the product as intended, and we are unable to resolve the issue within a reasonable timeframe.
- ii. If you accidentally purchase the same digital product multiple times.
2. Contact Information:
If you believe you are eligible for a refund or have any questions about our refund policy, please contact us using the following information:
- Phone: 269-365-4125
- Address: 1004 S. Brown St., Jackson, Michigan 49203
3. Refund Request Process:
To request a refund for services, please follow these steps:
a. Contact us through one of the provided methods with your refund request and a detailed explanation of the reason for the refund.
b. We will review your request within 30 business days and may request additional information or clarification if needed.
c. If your request is approved due to an act of God or dire circumstances, we will process the refund using the original payment method as soon as possible, typically within 30 business days.
4. Additional Terms:
a. Refunds will be issued in the same currency and using the same payment method used for the original purchase.
b. Red Goose Design and Media reserves the right to refuse refunds in cases of suspected fraudulent activity or misuse of our products and services.
c. This refund policy is subject to change without notice, and the most recent version will always be available on our website.
5. Contact Us:
If you have any questions or concerns about this refund policy, please do not hesitate to contact us using the contact information provided above.
Thank you for choosing Red Goose Design and Media for your creative needs. We value your satisfaction and will do our best to ensure a positive experience.